Organizational Behaviour · Consulting & Advisory
Your org chart was designed for work that is changing underneath it.
Behavioural data tells you who your people are and why they work the way they do. AI is changing what the work is. Our practice designs the organization that fits both.

Flagship engagement
Designing the AI-Ready Organization
Find where AI, agents, and people create the most value, then redesign roles around it. Software can score your people; it cannot sit in the room, weigh the trade-offs, and redraw the organization with you. That is consulting work, and it is what this practice does, through the organization design, talent strategy, HR enablement, and change leadership you see below.
Start the conversation- Organization Design
- Talent Strategy
- HR Enablement
- Change Leadership
Join 1000+ clients in partnering with Predictive Success to build organizations, leaders, and teams that are ready for the future. In this economy, your greatest competitive advantage is a resilient, engaged and ready workforce.
Predictive Success consultants can help you design and implement talent strategies to propel your organization forward. Our consultants come from big four consulting to bring you a cutting-edge approach and innovative tools – at a fraction of the cost.
Let’s help your organization unlock its full potential via your greatest asset – your people.
The practice
Four disciplines, one point of view: organizations work when their design matches how their people are actually wired.
Organization Design
We can help you align structure, roles, and accountabilities to deliver your business strategy.
- Organizational structure
- Cost savings analysis
- Role clarity and accountability mapping
- Operating model
- Governance
- Organizational effectiveness diagnostics
Talent Strategy
We can help you ensure the right people are in the right roles with the right capabilities to get the work done.
- Competency framework design and implementation
- Performance management
- Capability assessments
- Succession planning
- Leadership pipeline
- Learning and development strategies and plans
HR Enablement
We can help you build and augment the right HR infrastructure that enables performance and engagement.
- HR strategy and plans
- HR process design and policy modernization
- Total rewards strategy (compensation, benefits, incentives)
- Talent lifecycle design
- HR operating model
Change Leadership
We help leaders mobilize people to adopt, adapt and sustain change.
- Change strategies and plans
- Change champion training
- Impact assessments
- Stakeholder and leadership alignment
- Communication, training and knowledge transfer
The measurable impact of getting it right
- Organization Design
- 2.2xmore likely to outperform peers with optimized structure
- 3xmore likely to have strong performance with clear accountabilities
- Talent Strategy
- 50%lower turnover with succession plan in place
- 2xmore likely to hit performance targets with formal successors
- HR Enablement
- 30%higher workforce productivity with investment in strategic HR
- Change Leadership
- 6xmore likely to meet objectives with effective change leadership

Predictive Success is the #1 Predictive Index partner globally and a Certified Elite Partner. The science below is not ours to claim; delivering it in Canada, in both official languages, is.
Bring one real decision and we will show you how we would approach it.
Meet our team of talent catalysts

Kelly-Anne Lahey
Managing Principal, Consulting
Ex Deloitte Organization Design consultant, 14+ years of experience leading projects across sectors
Ask me about …
- Organization Design
- Talent Strategy
- Competency Framework
- Succession Planning
- Change Leadership

Veronica Utton
Associate
Seasoned HR leader with experience providing leadership and consulting to clients across sectors
Ask me about …
- HR Strategy, Management & Policy Modernization
- Competency Framework
- Performance Management
- Leadership Coaching

Teri Nghiem
Associate
Ex Ontario Public Sector leader, 20+ years of experience providing strategy and HR consulting
Ask me about …
- Business Strategy & Transformation
- Workforce Strategy
- Organization Design
- HR Management

Drew Stevens
Associate
Ex KPMG People & Change consultant, 10+ years of experience leading companies
Ask me about …
- Business Strategy
- Operating Model
- Talent Strategy
- Organization Design
- Change Management

Jen Ferron
Associate
20+ years of experience leading compensation and total rewards engagements across industries and sectors
Ask me about …
- Job Analysis
- Job Evaluation
- Market Benchmarking
- Pay Equity Reviews
- Compensation Strategy
Why us?
Senior HR architects
You will have access to senior leaders with deep experience across industries and sectors.
A-Team by design
We compile teams that reflect your needs, fit for your culture and have cross-functional fluency.
Tailored, not templated approach
Many big four firms scale methodologies; we scale thinking. We perform custom diagnostics and design approaches for your size and context building solutions that match your operational reality.
Practicality over theory
With big four consulting experience, our A Team believes that recommendations should always be practical, realistic and implementable for the organization, considering the internal and external context of operation.
We are anchored on community values
We believe in the power of community. Our Foundation, the PSC Foundation, proudly supports initiatives that enhance community inclusion for vulnerable populations. In the past several years alone, we have donated over $1M to Canadian charities aligned with our values of compassion and community leadership.
Don’t see what you’re looking for?
Our experienced team of consultants can customize programming based on your organizations unique needs for any of the following business requirements, powered by Talent Optimization:
- Leadership Development
- Employment Lifecycle Design
- Teamwork Sessions
- Hiring & Onboarding
- Strategic Alignment
- Action Planning
- Sales Alignment
- Culture Work
- M&A
- EOS Support
- DEIB Consulting
- Executive Coaching
- HR Functions / Systems
- Performance & Productivity
“The consultants at Predictive Success Corporation have an innovative approach to solutions and are easily able to pivot when needed.”