Work with Us

Culture

Predictive Success is a community of driven and innovative employees.  “Work hard, play hard” is the way we function.  Annual President’s Club trips for high performers, monthly contests and annual team-building offsites are just a few perks enjoyed by driven consultants and employees.

Our People

Our people are our most important asset.  Inspired by the companies we help, we use our solutions to build teams, develop our leaders and inform our communication.

Perks

Our associates and full-time employees are eligible for a wide range of benefits* and rewards. Full-time Predictive Success employees are eligible for enhanced total compensation and benefits, such as our Comprehensive Group Insurance Plan that offers extended health, dental, disability and life insurance for employees and their families.

Customer Service Specialist

PURPOSE:

Job Description – Customer Service Specialist

Do you have a desire to be part of a fast-growing software company, working with top businesses across Canada and the United States? This is an incredible opportunity, new grads welcome!

The collision of software and consulting:

Predictive Success Corporation is a workforce analytics powerhouse headquartered in Whitby, ON with 550+ clients serviced across North America. Our predictive analytics software is used by start-ups and top-performing companies in a wide range of industries including healthcare, financial services, professional services, manufacturing, retail, and construction.

Our cultural-championship values fast-movers and top performers who are hungry to grow our company.

POSITION:

We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

KEY RESPONSIBILITIES:

  • Resolving customer challenges with the Predictive Index Software via phone & email, with world-class efficiency & consideration
  • Scheduling and providing demos to prospects and clients on the Predictive Index Software
  • Identifying & solving problems, often without a set playbook, and escalating issues as necessary
  • Understanding what vexes our customers, and taking action on it

DESIRED EXPERIENCE:

  • New Grads Welcome!
  • Bachelor’s degree required.
  • Customer service orientation – simply put, you like to fix it, whatever “it” may be
  • Impeccable communication skills, both written and phone
  • Demonstrably good judgment – regardless of the challenge, you give customers a sense of trust in you and your results
  • The ability to stay cool under pressure
  • A constant strive for progress, not perfection – we don’t get it right every time, but we act in good faith to remove clients’ roadblocks in a timely fashion
  • Strong PC skills required, including use of standard MS Office applications
  • Bilingualism is considered an asset

Excellent Benefits:

Culture is everything to Predictive Success. This position is based in our newly renovated office in Whitby, Ontario. We know you will love it!

  • Competitive salary with bonus
  • Gym Membership allowance
  • Cell-phone allowance
  • Free food, for serious coffee lovers we have a built-in espresso coffee machine!
  • Tuition reimbursement
  • RRSP Matching

Predictive Success is an equal opportunity employer and value diversity and uniqueness at our company.

If you have any questions about the role or Predictive Success Corporation, please email Lauren Danes at ldanes@predictivesuccess.com

    • We are looking to expand our presence by introducing Certified Partners to our team that are passionate about finding innovative business solutions for new clientele. A Predictive Success Certified Partner offers the potential of a rewarding career of helping business leaders achieve their business objectives through the use of workforce assessments and human capital management methodologies of The Predictive Index and The Predictive Index Learning Indicator. Certified Partners enjoy the freedom of running their own business, building clientele, facilitating management training, and providing client support.The best Certified Partners have a wealth of business experience and a successful track record in one, or some, of the following:
          • Selling training and/or B2B software
          • Successful record in Sales or Sales Management
          • Executive Management
          • Management Consulting
          • Active participation in business, civic, and social organizations
          • An established business network

          There are 2 ways to build a successful Practice:

          1. Build a dedicated Practice as an Owner/Operator:

          • You share our obsession to make it easy for businesses to realize the true potential of their workforce.
          • You have that entrepreneurial spark and want to build a company with high recurring revenue streams.
          • You are energized by the thought of developing new business and the opportunity to work with C-Suite executives in the C-Suite.
          • You want to change the lives of people & businesses for the better by helping them understand workplace behavior.
          • You want a rewarding career and to work with smart people.

          2. Add one of the Products to your existing business:

          • You currently own/run a B2B services company such as a consultancy (HR or Strategic Management), an executive coaching firm, a training company, a boutique retained executive search firm or corporate accounting firm.
          • You think adding a best-in-class, world-renowned brand in an allied field would add prestige to your enterprise and expand your opportunities with your current client base and beyond.
          • You recognize the need for people analytics to assist your clients with the Hire-to-Retire lifecycle of employees in their workforce.

HERE’S WHAT OUR EMPLOYEES ARE SAYING

“I have been an employee with Predictive Success for almost 3 years. This is the first employer that has made me feel like I was a part of something special and that my role was important to help achieve company goals. I am constantly encouraged to step outside of my comfort zones to prove that I am capable of so much more than I thought possible. Predictive Success values professional development and invests in your growth both professionally and personally.”

Kayla VanSchyndel, Manager of Shared Services

“Working at Predictive Success allows you to learn and do so many different things while working in a great team environment. The experience you gain is priceless.”

Lauren Danes, Bilingual Customer Service Respresentative

“For over 10 years I have partnered with Predictive Success to deliver impactful people solutions to our clients. There are many reasons for my long association: the products and services are superior, cost competitive and they enable lasting change. Our clients are passionate, caring, and intelligent people committed to the success of their people and organizations. I believe in the company’s vision and its business practices, and of course, the team make me want to continue to work here for many more years. If you want to make a difference with your clients and help them do the right things, I would recommend Predictive Success.”

John Lobraico, Managing Principal