Industries · Hospitality & Tourism
Build powerhouse, guest-focused teams.
The COVID-19 pandemic hit the hospitality & tourism industry hard—that’s why it’s more important than ever to get talent right the first time. With people analytics, you are protected from falling for the mask a candidate puts on in an interview and empowered to hiring the best person for the job, the team and for your guests.
Trusted in hospitality & tourism
The companies that hire with us here.
How does your team work together? Does your back-of-house team have the makeup needed for accuracy and efficiency? Is your front-of-house team built to deliver an experience your guests will never forget? With The Predictive Index, answers to these questions are clear.
The challenges
What hospitality and tourism businesses are up against
- 01
Getting hires right the first time
In a business built on service, guests feel a wrong hire long before it shows up in a report.
- 02
The interview mask
Candidates put their best face forward in an interview. The job reveals the rest.
- 03
Front and back of house
Front-of-house teams create the experience guests remember. Back-of-house teams need accuracy and efficiency.
- 04
Turnover keeps managers backfilling
When people keep leaving, managers spend their time replacing staff instead of building a team.
How Predictive Success helps
Each answer below meets the challenge with the same number.
- 01
Hire for the role
Behavioural data shows who is wired for a fast, guest-facing role before you make the offer.
Hire with Data - 02
See past the interview
The six-minute PI Behavioural Assessment shows a candidate’s natural tendencies, whatever they bring to the interview.
PI Behavioural Assessment™ - 03
Build each team for its work
See whether your front-of-house and back-of-house teams have the makeup their work needs.
Design Dream Teams - 04
Keep the people you train
Engagement data and an action plan help managers keep good people instead of replacing them.
Diagnose Engagement
Job target profile, Hospitality & Tourism
Line Cook
Behavioural target
Common reference profiles
SpecialistA Specialist is a highly precise worker, who remains skeptical while respecting authority.
AltruistAn Altruist is congenial and cooperative with an efficient, precise work ethic.
They will be
- Serious
- Diligent
- Reserved
They will need
- Understanding of rules and regulations
- Specific knowledge of the job
- Freedom from risk of error
They will like hearing
- Achieve goals consistently and efficiently
- Work thoroughly, leaving nothing to chance
- Clarity of tasks and duties
- Deliver high-quality products and services
Noteworthy behaviours
Cautious with risk
- Cooperative
- Supportive
- Willing and helpful
- Need for rules and structure
Hospitality & Tourism
“And because we have the right people in the right roles, it is having a positive impact on customer service and customer return visits. The Predictive Index ® pays for itself. Since implementing the Predictive Index ® our turnover has reduced from 70% to as low as 32%, saving over $15,000 a year in training costs alone.”
Predictive Success is the #1 Predictive Index partner globally and a Certified Elite Partner. The science below is not ours to claim; delivering it in Canada, in both official languages, is.
See the behavioural data against a role on your hospitality & tourism team.
Upskill your Workforce with People Data
What gives productive, high achieving teams a competitive edge? Collaboration. In our constantly changing, technology driven world, ensuring there is healthy collaboration within teams is critical to building a strong culture and delivering results. The key to getting there is people-smart and results driven data, bolstered by greater self-awareness.
View Predictive Success Academy TrainingRequest a demo for your hospitality & tourism team
Tell us about your hospitality & tourism team and a certified consultant will be in touch.